Transport Officer – Client Transport

Overview

We are looking for a proactive and organised Transport Officer to help deliver high‑quality, value‑for‑money transport services for children, young people and adults across the community. This is a fast‑paced, impactful role that requires analytical ability, strong communication skills and the confidence to work with a range of stakeholders to ensure safe, efficient and reliable transport provision.

About us

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally. 

Our Transport & Regulatory Services service plays a vital role in supporting residents who rely on transport to access education, social care, and community services. We work collaboratively with schools, families, internal colleagues and external providers to design and deliver transport solutions that meet diverse and sometimes complex needs.

About the role

As a Transport Officer, you will help ensure safe, reliable and cost‑effective transport arrangements for children, young people and adults. You’ll assess needs, plan suitable transport solutions and work closely with families, schools, colleagues and transport providers.

Key Responsibilities

• Plan and organise transport allocations within agreed timescales and standards.
• Assess transport needs and complete route optimisation and contract adjustments.
• Analyse and record route, financial and contract data accurately.
• Provide clear advice to stakeholders and respond to enquiries and complaints.
• Prepare assessments, contract documents and support tender processes.
• Monitor supplier performance and resolve issues where required.
• Contribute to project work and share knowledge to support team development.

About you

• Have worked in a fast-paced high demand transport service area (or similar), ideally in a public sector environment
• The ability to understand and correctly apply policies to casework decision making
• Excellent communication skills to work with stakeholders including parents, schools and colleagues within the council
• Experience of managing contracts delivered by external contractors
• Ability to analyse operational issues and deliver timely solutions

Other information

For further information on this role please see the attached job summary.

The team currently attend the office 2 days a week, but during the induction period for a new starter it is expected that attendance will be 4 days a week in the office.

Due to increased transport planning workload before the start of a new academic year the role has a leave embargo from early August through to the middle of September, during which time leave cannot be taken.

Interview date: Week commencing 20 April

Interview-type / process: MS TEAMS, a short capability test will be held as part of the interview

If you would like to have an informal conversation with the recruiting manager, please contact: Neil Beswick – [email protected]

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent convictions and conditional cautions
• All spent convictions and adult cautions that are not protected (i.e. that are not filtered out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020 and 2023).

For further information on filtering please refer to Nacro guidance and the guidance published by the Ministry of Justice (see, in particular, the section titled ‘Exceptions Order’).

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Our Communities directorate works across the county to deliver a number of the key customer-facing services that our residents, businesses and visitors rely on every day. 

This directorate includes a wide range of services, including:

• collecting and disposing of waste and recycling
• maintaining our roads and Rights of Way network and parking
• ensuring the delivery of school transport, and supporting sustainable travel including public bus services and School Crossing Patrollers
• managing Country Parks
• leisure facilities, museums, theatres and libraries, as well as developing our Cultural Strategy
• Licensing, Environmental Health and Trading Standards
• Cemeteries and Crematoria

The customer is central to how we develop and deliver all of these services, which help promote our rich and vibrant culture and special environment. 

We are looking for enthusiastic, ambitious and committed individuals to join our team and help us to continue to make Buckinghamshire a great place to live, work and visit. This is an exciting time for us as we bring together the services previously run by five separate councils before Buckinghamshire Council was created. Whilst making major changes to contracts affecting residents across Bucks, we continue to focus on delivering great customer service. You will join us on our journey of continuous improvement - whether that’s through developing strategies and ways of working or delivering services on the ground, every person in Communities is a valued member of the team.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/