IT Support Analyst - Pipers Corner School

Overview

We are looking for an IT Support Analyst who will be responsible for providing advanced technical support and ensuring the efficient operation of the School’s IT systems. This role involves troubleshooting complex issues, leading support initiatives, and enhancing the overall IT service delivery to staff (Academic and Professional Services) and students.

Job salary: £25,000-£35,000 depending on professional qualifications and experience

Contract type: Permanent

Hours: Full-time 37.5 hours per week 30 days’ annual leave

Closing  Date for Applications: Sunday 22 February 2026

About us

Pipers Corner is a Girls’ School Association Independent School for girls aged 4-18. Set in 96 acres of beautiful Chiltern countryside, the school is four miles north of High Wycombe and two miles from Great Missenden. In its most recent ISI inspection (March 2023) the school was graded as “excellent” in all categories.

 www.piperscorner.co.uk 

About the role

The primary function of the IT Support Analyst is to provide day to day support, help and guidance to all staff and students within Pipers Corner School. This will also occasionally include parents of our students. This support will always take a priority over other tasks and includes all relevant administration in providing said support, e.g. updating tickets, databases, purchasing systems etc.

The role should ensure Data Protection compliance, network security, Cyber security and the seamless integration of the digital tools used in the educational environment. Responsible for Maintaining a stable and secure IT environment, contributing to the overall goals highlighted in the School’s Development Plan

About you

Network and Infrastructure Management

• Provide day to day technical support for hardware, software, and network-related issues.
• Diagnose and resolve complex technical problems promptly, minimizing disruption to the educational process.
• Maintain detailed records of support requests, solutions, and follow-up actions.
• Monitor the Cyber Security platform and identify any issues that arise.
• Lead the management of user accounts, permissions, and access controls in accordance with school policies, using Active Directory, Azure, M365 and Google Admin.

Technical Support and Troubleshooting

• Software support - Troubleshooting of all software used by both Academic and Professional Services teams, including but not limited to the Management Information System (MIS) iSAMS and the Microsoft 365/Google Workspace suites.
• Respond to IT incidents, ensuring timely resolution and effective communication with stakeholders.
• Ensure Service Desk Tickets are dealt with in a timely manner.
• Conduct root cause analysis of recurring issues and implement preventive measures.
• Provide AV and technical setup and support for school assemblies, performances, and parents’ evenings.
• Provide occasional out of hours support as required.

Please see our website vacancy page for further information about the role  https://www.piperscorner.co.uk/our-community/staff/job-vacancies

Other information

To apply for this post, please complete the application form via MyNewTerm which can be found on our School website.   https://www.piperscorner.co.uk/our-community/staff/job-vacancies

 Please note that the application form must be completed in full. It is not sufficient to substitute a C.V. for all or any part of the form. You are welcome to email the school via [email protected] to ask for clarification of any matters in this booklet or if you have queries on how to complete the application form.

Suitable candidates may be interviewed before the closing date and Pipers Corner School reserves the

right to withdraw the position if an early appointment is made.

Pipers Corner School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful applicant will be subject to an Enhanced DBS check.

Registered Charity No. 310635

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent convictions and conditional cautions
• All spent convictions and adult cautions that are not protected (i.e. that are not filtered out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020).

For further information on filtering please refer to Nacro guidance and the guidance issued by the Ministry of Justice (see, in particular, the section titled ‘Exceptions Order’).
It is an offence to apply for the role if you are barred from engaging in regulated activity relevant to children. All shortlisted applicants will be required to complete self-disclosure form and return prior to interview.