Senior Civil Enforcement Officer

Overview

Do you enjoy working outdoors? Are you enthusiastic, self-motivated and enjoy working with members of the public? Do you have the ability to maintain excellent records and gather evidence? Do you aspire to be a manager? If so, this role could be for you.

An exciting opportunity has arisen within Parking Services for full-time Senior Civil Enforcement Officers (37 hours) to contribute to the management of Buckinghamshire's highway network and car park management estate. This is a key role within the Highways & Technical Services department at Buckinghamshire Council.

So, what can you expect as a Senior Civil Enforcement Officer (SCEO)?
You’ll be helping members of the public by patrolling public streets and council car parks, providing advice, guidance, and upholding parking restrictions and acting as duty Supervisor when requested.

• Yes, you’ll be issuing parking tickets, but you won't have targets as this job is about creating a positive impact on the local community.
• You will be reporting any defects, such as signs and road markings and looking out for any violations of civil laws.
• You will keep a detailed log of the violations and debrief incidents that occur during your shift.
• You will be encouraged to provide a high level of all-round customer service, providing the public with useful information and advice.

• You will provide support for colleagues in the absence of the Parking Enforcement Supervisor; leading team briefings, and ensuring shift patterns, deployment levels, and patrols are rolled out in accordance with service requirements and work is carried to a high standard.

As you can see being a SCEO is not a boring job, so could this role be for you?

It is sometimes a role that is misunderstood!
What if we told you that the main aim of Civil Enforcement Officers, is to reduce pollution and ensure the safety of the local community, and as a SCEO you would help set an example and lead the way.

You will support our communities and local businesses by keeping the highway network and car parking provision operating safely and effectively for all users - supporting, informing, and guiding customers in parking and traffic regulations, and building understanding and confidence. You will work with members of the public and liaise with fellow professionals to reduce congestion on our roads and in our car parks, and manage civil enforcement matters promptly and efficiently.

About us

We are looking for individuals with excellent customer service skills who enjoy working outdoors in all weather conditions, and who can provide excellent service in accordance with The Road Traffic Regulation Act 1984 and The Traffic Management Act 2004, with a focus on the provision and enforcement of parking services for our residents and visitors.

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally. 

About the role

Key Accountabilities:

• To lead by example and be an ambassador of Buckinghamshire Council, promoting good relations with all members of the public ensuring that the Council is represented professionally.
• To act as Duty Supervisor in the absence of the Parking Enforcement Supervisor
• To patrol with efficiency on the allocated beat(s), providing coverage to areas of high traffic volume and across the car parks; and support a fair and consistent approach to parking enforcement by accurately serving Penalty Charge Notices in a timely and objective manner.
• To assist with the provision of a fair and accessible parking service by responding to queries relating to all aspects of parking across the County including reporting car park maintenance requirements.
• To support Supervisors/Managers to ensure efficient and effective management of the various processes and systems used by the parking service.
• To work with other professionals such as the police or police community support officers to report incidents such as anti-social behaviour.

We have designated bases across Buckinghamshire in Aylesbury and High Wycombe. This vacancy is in the Aylesbury base.  

Our ‘on-the-go’ roles mean you’ll usually start and finish your day from a base, moving around between different locations throughout the day. You won’t need a fixed desk to work from, but you’ll have access to our network where you can keep up to date with admin and the latest staff updates.

On-the-go:

Our ‘on-the-go’ roles mean you’ll usually start and finish your day from a base, moving around between different locations throughout the day. You won’t need a fixed desk to work from, but you’ll have access to our network where you can keep up to date with admin and the latest staff updates.

About you

• You are an aspiring Supervisor/Manager, with good people skills.
• Kowledge of parking services and experience working within an enforcement background is helpful, but a full training program will be provided, so is not essential
• You are customer-focused with good communication skills.
• You are resilient and able to demonstrate the ability to resolve sensitive and difficult situations and resolve confrontations.
• You can work flexibly to respond to service demand.
• You can input information accurately and pay attention to detail.
• You can use hand-held computers and printers for recording and issuing penalty notices and cameras to record vehicles that break the regulations.
• You'll be used to walking between eight to ten miles a day and being on your feet for between seven to eight hours.
• You are keen to learn and promote self-development.
• You are caring and helpful.

Other information

This role is offered on a full-time basis of 37 hours per week. Working five from seven-days on a rolling roster.

The salary range is £28,517 to £29,857 plus enhancements for Saturdays/Sundays, and Bank holidays (bank holidays also include a day in lieu).

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Service Area

Our Communities directorate works across the county to deliver a number of the key customer-facing services that our residents, businesses and visitors rely on every day. 

This directorate includes a wide range of services, including:

• collecting and disposing of waste and recycling
• maintaining our roads and Rights of Way network and parking
• ensuring the delivery of school transport, and supporting sustainable travel including public bus services and School Crossing Patrollers
• managing Country Parks
• leisure facilities, museums, theatres and libraries, as well as developing our Cultural Strategy
• licensing, cemeteries and crematoria

The customer is central to how we develop and deliver all of these services, which help promote our rich and vibrant culture and special environment. 

We are looking for enthusiastic, ambitious and committed individuals to join our team and help us to continue to make Buckinghamshire a great place to live, work and visit. This is an exciting time for us as we bring together the services previously run by five separate councils before Buckinghamshire Council was created. Whilst making major changes to contracts affecting residents across Bucks, we continue to focus on delivering great customer service. You will join us on our journey of continuous improvement - whether that’s through developing strategies and ways of working or delivering services on the ground, every person in Communities is a valued member of the team.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/