Service Improvement Officer (Intermediate)

Overview

Are you passionate about service improvement and delivering high quality change and transformation? Do you want to join a team with colleagues that share that passion and supports change across the organisation?

As a result of our ambitious medium-term financial plan which will require the delivery of significant change over the next few years, we are growing our Service Improvement Team.  As a result we are looking for a number of Service Improvement Officers with skills and experience in project management and business analysis. 

This is an exciting opportunity to make a real impact and drive positive change within the Council. Apply now and join us in making a difference!

About us

We are seeking dynamic and motivated individuals to join our Service Improvement team within the Policy & Improvement Service at Buckinghamshire Council. Our team plays a vital role in helping the Council achieve its strategic objectives by providing strategic support and driving high-quality change and transformation.

About the role

As a Service Improvement Officer, you will use your leadership and change management skills to deliver complex projects and change initiatives across the Council. You will be responsible for identifying and delivering improvements and efficiencies, scoping requirements, and supporting the design of appropriate solutions.

You’ll be part of a large team of Service Improvement Officers that support the delivery of key change initiatives across the vast array of Council services.  The role can be varied and fast-paced and will involve working with senior leaders to enable high quality transformation across the organisation.

“No two projects are the same! Even if there are similar aspects of two different projects, they're never the same. I always gain new experiences and new insights on every new project I run or am a part of.”

 

About you

We're looking for Service Improvement Officers who can make things happen.

You'll be leading and managing complex projects and change initiatives across the Council, using your skills and experience in project management and business analysis. You'll have expert knowledge of improvement methodologies, systems, policies and regulations, and you'll know how to apply them in a local government setting.

You'll be a great communicator and collaborator, able to work with a range of internal and external stakeholders, act as a subject matter expert, and mentor and support other project team members.   In addition, you'll be adaptable, able to see the big picture and to cope with conflicting and changing demands, all while ensuring project outcomes are achieved on time, within budget and to the required standards.

Other information

For further information on this role please see the attached job summary.

The team work flexibly with a minimum of 40% in the office; more as required depending on business needs (including team building / management requirements).

We have up to 3 positions.

Interview-type / process: In person, Gateway Offices, Aylesbury

If you would like to have an informal conversation with the recruiting manager, please contact: Dorota Leclerc, Service Improvement Business Partner.

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

a fair and inclusive culture

• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

 

About the Business Unit

The Deputy Chief Executive directorate is central to Buckinghamshire Council’s journey to establish itself as one of the best councils in the country. With a clear focus on service improvement through transformation and a drive to build better relationships with the local community, the directorate is fast-paced; but extremely rewarding. Our teams are not only proactively delivering on projects and plans but also reacting to developing situations. If you are ambitious, innovative, and would relish the opportunity to influence change - a role within our service area could be your next career move.

The team includes exciting areas of work, including a brand new localities model – delivering 16 community boards across the county to make it easy for our residents to engage with us as we work together to plan for the future. Other teams include our Policy and Communications and Legal and Democratic Services teams – innovating the way we communicate with our colleagues, Members and the local community, and role-modelling best practice through policy, planning and legal services. If you think you can help us achieve our goals, and want to be a part of this exciting journey, we would love to hear from you!

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. We also offer a salary sacrifice personal car lease scheme to those who are eligible and have passed their probation period. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/