Accessibility Statement

As a minimum, you should be able to:

  • Zoom in up to 300% without problems.
  • Navigate most of the website using just a keyboard.
  • Operate most of the website using a screen reader.

For information on how you can adjust your browser settings or use assistive technology to help you use our website, visit AbilityNet.

How Accessible this website is

Our core websites are partially compliant with WCAG 2.1 AA standards. However, we are constantly working to improve both our compliance and the experience of our users.

Issues specific to

These include:

  • some incorrect mark-up used to format text
  • some issues on linked pages
  • some heading structures are irregular

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille email [email protected].

We will consider your request and get back to you within 20 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: [email protected]

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS).

contacting us

If you can't hear or speak on the phone we provide a text relay service: 18001 01296 395000

Or you can contact us.

Technical information about this website's accessibility

Buckinghamshire Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content


Some of our PDFs and other documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We plan to either fix these or replace them with accessible HTML pages as we migrate content over to our new website.


This website contains video content that does not have appropriate text or audio alternatives.

Non-compliance with the accessibility regulations

Issues with linked pages

Parts of the website link to old county and district council websites. Some of these websites are not fully accessible.

Incorrect mark-up used to format text

There are instances where the <b> tag has been used to format text. We are working to resolve this with help from our developers. (1.3.1)

Headings aren't nested properly

The heading size used in our feedback widget interferes with the structure of content on some pages. (2.4.10)

Disproportionate burden

Not applicable.

Content that's not within the scope of accessibility regulations

Documents published before 23 September 2018

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or other documents we publish will meet accessibility standards. Where we are unable to publish accessible documents we will provide alternative methods to access this information

Third-party content

Where we choose to feature third party content or functionality on our website, we are responsible for ensuring it meets accessibility standards.

However, we are not responsible for the accessibility of third-party platforms or content that is neither funded nor developed by us, or under our control. This includes:

  • third party websites that we link to from this website and any of our other digital channels
  • social media platforms
  • data we supply to national databases

What we're doing to improve accessibility

We monitor accessibility using automated checks via Siteimprove and manual checks. We also test this website regularly with real users.

Preparation of this accessibility statement

This statement was prepared on 31 March 2020. It was last reviewed on 27 November 2020.